Table of contents. By the end of this module, you will be able to: Understand why Business Central is a cloud end-to-end business solution. Explore the core Business Central functionalities by browsing application areas. Prerequisites None.
Introduction to Business Central min. Identify available subscription types for Business Central min. This module presents the basic concepts and features in Microsoft Dynamics Customer Engagement.
We examine the relevance of Records and Relationships, tracking Activities and configuring Personal Options. You will also learn how to work with the Posts, Activities and Notes in the Timeline control. This module presents common skills the end user requires to efficiently perform work in Microsoft Dynamics Customer Engagement.
You will also learn how to perform bulk operations such as Edit Multiple. In this module we will learn how to use Dynamics for Outlook. The Outlook Add-in will be considered including the Dynamics navigation options, the process to track Emails and Appointments against records in Dynamics and how to synchronize your work with the Dynamics server.
In this module we will learn how to search for and find information in Microsoft Dynamics Customer Engagement. This manual uses the following conventions to refer to sections, navigation and other information.
For support requests that can be handled with e-mail. On average, the response time is nearly twice as fast as telephone support. That's a big benefit during the critical year-end season. Start a year-end discussion with other members of the Microsoft customer community. This database provides you with the opportunity to exchange information with other customers, which is perfect for providing tips and answers to year-end questions. Introduction min.
Set up your environment min. Explore personalization functionality min. Knowledge check min.
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